![]() ![]() They didn’t find any such issue mentioned in their support database though and apparently, none of the supporters I talked to ever heard of anything like that before, despite it being mentioned all over twitter). I thus contacted Apple support and they were very kind and keen to determine the problem and find a mitigation or solution (I was on the phone with them for roughly 45 minutes, involving 2nd level support too). So, lots of invaluable voice memos I recorded for beloved ones, recordings of important conversations and thoughts, all gone! Nothing to be delighted about, to say the least! The data loss seems to have to do with the introduction of the revamped voice memo app (that is now also available on the iPad), perhaps due to a bug in the iCloud synchronisation. The worst Apple software bug I’ve personally experienced so far is that I recently noticed that all my many voice memos on my iPhone were gone! The exact reason why and how this happened hasn’t been fully investigated yet, but the observed issue is evidently linked to the recent iOS 12 update release (and potentially also to later iOS 12.x releases, as neither the problem nor any fix have been mentioned in any of the iOS 12.x update changelogs to date). Sometimes, users may be bitten by terrible hw and sw bugs nonetheless. ![]() Apple’s hardware and software ecosystem generally provides a fantastic UX by tight integration, relatively good usability (compared to most competitors) and good services and support. ![]()
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